Crisis & Resilience Fund
As part of the Crisis and Resilience Fund (CRF), North Northamptonshire Council has received funding to support households affected by rising heating oil costs, particularly in rural and off-grid communities.
Emergency support is available for North Northamptonshire residents who:
- Use heating oil as their main or only heating source
- Are not connected to mains gas
- Are at risk of running out of heating oil
- Cannot afford the minimum cost of an oil delivery
Please note: This scheme is not intended for everyday or planned purchases. It is for emergency situations only, where low oil levels and the cost of a delivery would put a household’s health, safety, or basic living conditions at risk.
Eligibility Criteria
To qualify, residents must:
- Live in North Northamptonshire
- Use heating oil as their main source of heating and hot water
- Not be connected to the mains gas network
- Have an oil tank level at 30% or less
- Be unable to afford the minimum delivery (typically 300–500 litres)
- Have household savings below:
- £1,500 (most households), or
- £6,000 (if aged 66 or over)
What support is available
- Eligible applicants will receive a £150 prepaid card towards heating oil costs
- The card is issued via the HUGGG voucher platform
- Payment must be made by telephone, allowing residents to combine the voucher with their own payment
How to apply
Residents will need to provide:
- National Insurance number
- Proof they heat their home primarily by oil
- 2 months of bank statements (dated within the last 3 months)
- Details of any savings, benefits, or other income
They must also provide proof of current oil level, such as:
- Latest heating oil invoice
- Photo of oil tank gauge
- Screenshot from a monitoring app
- Written confirmation from a supplier or engineer
Applications can take around 30 minutes to complete and must be submitted online.
Residents who need help completing an application are encouraged to visit their local library or contact the Council. Applications can also be completed on behalf of someone else (e.g. via lasting power of attorney).
Timescales
- Applications are open until funding is exhausted
- Applications are processed in order received
- Decisions are typically made within 1 month
- If additional information is requested, it must be provided within 7 days
- Decisions are final and cannot be appealed
